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Inverness Airport takes home Hospitality Assured award for excellence in customer service


By Alan Shields

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Inverness airport general manger Graeme Bell celebrates after receiving the Hospitality Assured award for excellence in customer service. (Picture from Hospitality Assured).
Inverness airport general manger Graeme Bell celebrates after receiving the Hospitality Assured award for excellence in customer service. (Picture from Hospitality Assured).

Inverness Airport staff are flying high after taking home a top award for their customer service.

General manager Graeme Bell collected Hospitality Assured accolade on behalf of his team at a ceremony held at the Hilton London Bankside.

This is the first time that the airport has been awarded a prize from Hospitality Assured, which is part of the Institute of Hospitality.

The awards focus on customer led, service orientated, hospitality businesses.

They were set up to recognise businesses that demonstrate resilience, ingenuity, and an inspirational commitment to the highest levels of customer service.

Mr Bell, said: “Winning a Hospitality Assured award for the first time after what has been a difficult time for everyone in aviation is testament to the hard work and dedication of the team at Inverness.

"This award is particularly welcome as hospitality is at the heart of everything we do at the airport.

"The team put in a great deal of work to ensure people were able to travel as safely as possible during the pandemic, while at the same time maintaining the high levels of customer service our passengers expect.

"I take great pride in the fact that this first-class service continued throughout the pandemic."

Taking place for the first time since 2019, the awards celebrated organisations that have gone above and beyond during the challenges of the past two years.

Max Lawrence, of Hospitality Assured, said: "We have been working with the team at Inverness Airport for some considerable time, and on every visit their appetite for fine tuning of the passenger experience is always inspiring.

"The team pay attention to detail and this award is so well deserved."


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