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Figures used by Bank of Scotland to back decision to axe local mobile banking


By Gavin Musgrove

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The Bank of Scotland has provides figures to justify the decision to axe its mobile banking services in the strath.

The company operates fortnightly mobile banking services in Grantown and Kingussie calling in every other Tuesday.

In Grantown, the hours are from 11am-12.30pm and then the mobile unit reopens at 1.15pm to 2.45pm.

The visit to Kingussie is from 10.30am to noon.

The user figures reported by the bank are for the entire route and not broken down by communities.

They are as follows:

• Moray route:

For the Keith, Lossiemouth and Grantown service

How customers are using this route: 711 transactions by personal customers August 2022 to July 2023

679 transactions by business customers August 2022 to July 2023

Regular usage of this route: 27 customers have regularly used this route in the last six months to July 2023

Customers using this route already banking in other ways: 64 per cent of customers using this route have also used Bank of Scotland branches, internet banking or telephone banking and 34 per cent of customers using this route have also used the Post Office.

In Grantown, 63 per cent are aged up to 74 – there is no further breakdown by age below this and 37 per cent are 75 years and older.

• Inverness Longman route

For the Beauly, Fortrose and Kingussie service

How customers are using this route: 715 transactions by personal customers August 2022 to July 2023

580 transactions by business customers August 2022 to July 2023

Regular usage of this route: 19 customers have regularly used this route in the last six months to July 2023

Customers using this route already banking in other ways: 68 per cent of customers using this route have also used Bank of Scotland branches, internet banking or telephone banking and 51 per cent of customers using this route have also used the Post Office.

In Kingussie, 65 per cent of the users are aged up to 74 and 35 per cent are older than this.


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