Badenoch’s Coop shelves showing some signs of recovery but so far to go
Shelves are stirring in Badenoch after the devastating wipe-out of supplies earlier this week.
But clearly it’s going to take a while before vital supplies to the lower end of the strath approach anything like normality, if these pictures taken this afternoon at Kingussie’s store are anything to go by.
The latest update from Coop’s HQ has not put any firm schedule on paper yet but there are some more answers:
1. What has happened?
We are continuing to experience sustained malicious attempts by hackers to access our systems. As part of these attempts, hackers were able to access and extract data from one of our systems.
This is a complex and ongoing situation, which we are investigating in conjunction with the National Cyber Security Centre (NCSC) and the National Crime Agency (NCA).
We have put in place enhanced security measures to protect our systems and minimise disruption for our colleagues, customers, members, and partners.
2. What information has been accessed?
The data we believe was extracted includes Co-op Group members’ personal data such as names, contact details (residential address, email address and phone number) and dates of birth.
We do not believe the following types of identifiable personal data have been extracted: members’ passwords, bank or credit card details, transactions or information relating to any members’ or customers’ products or services with the Co-op Group.
3. Has my Co-op password been accessed and is it compromised?
No. Member passwords were not stored in the affected system and we do not believe that they have been compromised.
4. What should I do right now?
You don’t need to take any action unless you’re contacted by us. Just be cautious of suspicious emails or phone calls, and never share personal or banking information unless you’re sure it’s from us.
The NCSC has some tips on staying safe online here.
5. Can I still use my membership card and app?
Yes. Your membership is active and secure. You can continue to earn and spend rewards as usual.
6. Is member data from other co-operative societies impacted?
There is no impact on the data of members of other co-operative societies, which are run separate from the Co-op Group.
7. Will this stop me receiving offers or emails from Co-op?
No. Your contact preferences are unchanged. If you’d like to update them, you can do so via your online account or by contacting us.
