Royal Mail to start delivery to neighbour service in Scotland
Royal Mail today welcomed Ofcom’s approval of regulatory changes that enables it to roll out its Delivery to Neighbour programme across Scotland.
Royal Mail will launch the initiative across Scotland and the rest of the UK on Monday 1 October, making it easier for people who are out and about when we call to receive their post.
The programme is part of a process of bringing Royal Mail’s terms and conditions more in line with other delivery companies. Until now, Royal Mail was the only major delivery company not allowed to deliver to a neighbour as part of its standard practice.
A trial of the initiative found that customers welcomed the convenience of items being delivered to a neighbouring address if no one was at home to receive them.
Royal Mail wrote to all 29 million UK addresses – 2.5million in Scotland - in August providing information about the new delivery initiative which will make it easier for people who are out and about when the post arrives to receive items that are too large to go through the letterbox or require a signature.
