Rural areas’ private users warned ‘start boiling your water before using’

The dry spell through April and into May has already set authorities in motion over shortage of water.

Following the unusually dry start to 2025, Scotland has been placed on an "early warning" for water scarcity by SEPA, the Scottish Environmental Protection Agency.

Responding, Highland Council’s environmental health team is recommending that consumers on private water supplies use water responsibly, to check the water system for any indications of leaks or contamination risks and think about other options if your water supply is potentially in shortage.

A property without a Scottish Water mains water connection is considered to have a private water supply. Typically, these supplies are found in rural regions.

“As a preventive public health measure, you should also boil your water before consuming, cooking, and brushing your teeth if your private water supply is untreated or you are currently unable to maintain your water treatment system,” advises the team.

To help people acquire safe drinking water, Highland Council, in collaboration with Scottish Water and the Scottish Government, has announced the establishment of an Emergency Bottled Water Scheme.

The council may provide consumers of domestic properties who are eligible, a temporary supply of free bottled water. Commercial buildings, farms, equestrian facilities, and other livestock are not included in the scheme however SEPA may be able to offer support for farmers.

For support or advice regarding any private water supply, consumers can phone the Environmental Health team on 01349 886606 or email envhealth@highland.gov.uk.

Patricia Sheldon, Highland Council’s senior environmental health officer said: "It's very reassuring that with the help of the Scottish Government, thecouncil can provide bottled water to support our communities and individuals who are experiencing water scarcity problems with their domestic private water supplies.

"We have recently received a number of calls from vulnerable persons and families concerned about their water supplies. We should all strive to use water responsibly, especially if you get your water from a private water source.

“To address short-term solutions to their water consumption demands and to consider longer-term solutions to improve the supply, I would encourage anyone who has concerns about their private water supply to contact us. The council is helping where we can.”

Information - useful links

Scottish Government -Private Water Supplies

Drinking Water Quality Inspector -Private Water Supply Information

SEPA - Water Scarcity

Scottish Water - Water Saving Advice

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