Aviemore tourist centre reopens its doors
Aviemore tourist information centre has opened its doors today for the first time in four months.
It is part of the first wave of VisitScotland's phased return of operating its iCentres.
The tourist body has announced its plan for the reopening of all 26 of its iCentres by the end of August following their closure due to the Covid-19 pandemic.
VisitScotland said the phased approach puts the safety of staff and visitors at the centre of the plan.
Three other sites – in Edinburgh, Balloch and Jedburgh have resumed service today and Aberfoyle will follow tomorrow.
The second phase will begin next Monday (July 27) and will include five sites in Oban, St Andrews, Pitlochry, Portree and Ullapool. The remaining sites will be opened on a rolling basis throughout August.
A VisitScotland spokesperson said: "The phased approach is due to the team at VisitScotland having to make internal changes to every one of the 26 iCentres to ensure that they are adapted for physical distancing, but also to continue to give visitors a warm welcome.
"There will be a range of safety features installed including Perspex screens, hand sanitisers and signage to ensure physical distancing with some dates possible to change on the dependence of materials and suppliers."
The spokesperson added: "Throughout the lockdown, VisitScotland’s information service never really closed with iCentre staff delivering visitor information through a range of other channels including a new messenger service, an iCentre telephone and email service, as well as other customer channels."
The reopened iCentres will initially only offer an information service to visitors with the hope of re-introducing ticketing, accommodation booking and retail as soon as safe to do so.
Manuela Calchini, Head of Information at VisitScotland said: “Our iCentre staff have been working to get the centres reopened and are looking forward to being able to help visitors with face to face enquiries for the first time in four months.
"The information services never really closed however, and I’d like to pay tribute to the team for all its hard work in getting to this point.”
“Our iCentres are a significant part of the community and we understand that there will be a desire to open them as soon as possible – we share that desire and want to support the tourism industry and communities as we come out of lockdown, however, the safety of our staff and visitors is paramount.”
Visitor information from the national tourism organisation is delivered through a range of channels – from 20m people using visitscotland.com annually to two million customers using the iCentres.
As with many businesses during this period, the team has adapted its ways of working with iCentre staff dealing with thousands of email and telephone enquiries since lockdown began and over 1800 accommodation bookings managed remotely.
