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NHS Highland asks people not to turn up at new hospital in Aviemore without appointment

By Gavin Musgrove

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A bird's eye view of the new hospital in Aviemore.
A bird's eye view of the new hospital in Aviemore.

NHS Highland has given an outline to patients how to access health care services at the new Badenoch and Strathspey Community Hospital in Aviemore.

They have stressed that the new £20m hospital does not have an Accident and Emergency department and people should not arrive at the hospital without an appointment.

During the week the Minor Injury Unit (MIU), which is staffed by the Aviemore Medical Practice, is open 8am to 6pm.

An NHS Highland spokeswoman said: "Patients are asked to contact NHS24 by phoning 111 if they feel they need to visit the MIU.

"Calling NHS24 will ensure their call is appropriately prioritised and they are directed to the right place.

"Patients are also asked to call NHS24 on 111 during the out of hours period, 6pm to 8am and weekends, for all health concerns, including minor injuries.

"This will ensure that they are directed to the appropriate place of care at the right time.

"This may be the nearest Accident and Emergency Department at Raigmore Hospital in Inverness, the Urgent Care Centre at the community hospital, a telephone or Near Me appointment or a home visit by one of the out of hours team.

"There will be some occasions when the patient will be advised by NHS24 to contact their GP during practice opening hours.

"The out of hours service is in place to deal with primary care issues that cannot wait for a GP practice to reopen. There are a limited number of clinicians on duty who will also be seeing patients within the Urgent Care Centre, or in their own homes.

"We do have not have the facility for patients to arrive at the hospital without appointment as there may not be a clinician available at that time.

"Contacting NHS24 will be the safest and fastest way to access advice and support."

In a medical emergency people should dial 999 and ask for the Scottish Ambulance Service.

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