Inverness Airport “best in Europe” for fifth year in a row
Inverness Airport has won the best airport in Europe serving under two million passengers — for the fifth year in a row.
The accolade was given at the 2024 Airports Council International (ACI) Airport Service Quality (ASQ) Awards
In addition, it has been recognised as the airport with the Most Dedicated Staff in Europe for the third year in a row, highlighting the unwavering commitment of its team to delivering exceptional customer service.
By measuring real passenger satisfaction throughout their journey, the ASQ Awards provide invaluable insight into service excellence across the industry.
Graeme Bell, general manager of Inverness Airport, said: "To win these awards for the fifth consecutive year is an incredible achievement and a proud moment for everyone involved with Inverness Airport.
“Being recognised for the third year running as the Airport with the Most Dedicated Staff in Europe as well is a testament to the hard work, passion, and commitment of our entire team.
“I couldn’t be prouder of our team for consistently going above and beyond to make every passenger’s journey the best it can be."
Luis Felipe de Oliveira, director general of ACI World, added: "In an era where passenger expectations are evolving rapidly, excellence in customer service is the key to ensuring airports remain memorable destinations in themselves.
“Congratulations to Inverness Airport for its success in the renowned Airport Service Quality (ASQ) Awards, and for its commitment to delivering an outstanding passenger experience."
